Monday, August 24, 2009

A day in the life of a Client servicing exec (mine)

The following events describe the total chaos that precede and follow a visit from the ever exuberant Dee.
A sunny morning, when the rain gods have taken pity on us, wonderful weather greets us on our day to work.Our spirits buoyed, we file into our desks and plan our day. Okay. Urgent press gets priority.Our 5 member team is whittled down to 3 since our a.d. is out with a bad back and our a.e. has suspected flu.

Having no clue about the job that’s just been thunked on my lap, I familiarize myself with the need to connect telecom and Indian independence. Also juggling horrendous hoardings that have been changed at least thrice.
The sup and trainee hover around protectively.

Our merry pace at work suddenly accelerates (with our heartbeat) when we are informed that Dee and S.P. are on their way to “personally supervise & approve” the press ad. (translated as ‘sit on our head till we expedite’)

Poor D Ray G and Sidee have been given the task of making the obscure connection between telecom and independence. One option has been bombed and time till 11 has been spent trying to salvage it in vain. No recycling possible for option 1, 1 A, 1 B and 1 C despite valiant attempts.

Arrival of Dee in a breeze sets everyone going at a typhoons pace. Her black skirt and stockinged legs draw people’s eyes like magnets. She nonchalantly skips about and cracks a couple of sad ones with M G P and COO.

Given the task of tailing her and sticking to her like a burr, I keep at it fervently. Her meanderings are cut short by my leading her into a conference room to repose. S.P. meanwhile lodges himself in the COO’s cabin, deep in discussion with Wabs on strategy.

Since storms cannot be contained in teacups, I’m half dragged to the creative side trying to hold Dee’s curiosity on how our press ad is turning out.

A sweating Sammy working things out with Sidee and D Ray G as quickly as time permits. Voila, layout almost done. Dee gives her blessing, S.P. gives his.
Then comes the fine tuning.

AGM at 3, and at 2 S.P. promptly heads in that direction. Lunch in the aforementioned conference room with Dee. Sammy comes in to help with the PC (polite conversation). In non work related things, Dee is actually quite cool. Lunch is spent eating subs and discussing Feng Shui fish. At 5 minutes to 3, Dee trots off giving us breathing space till 6.30 to figure our lives out.

Artworks etc happen and the legal twist needs approvals. So we wait till 6.30. high level stress since we have around 6 of them to go (2 double spreads and 4 language ones).

At 6.30 they saunter in hungry. After being fed and watered, they suggest changes that are made super fast. Thrice we show them, thrice they ask for changes. The fourth time we hit a jackpot and are lucky (or so we think). Our creative guys decide we haven’t had enough for one day. D Ray G begins making noticeable changes in the layout.

Deadline crossed by a wonderful 5 hours, we send out the files.

“Oh! What have you sent” accompanies a shocked expression by our Sup as he checks it.
I have a near heart attack and the trainees knees buckle.
His face breaks into a smile. What a time to play a prank!!!

S.P. has left about 2 hours ago. Dee hovers around looking into other people’s computers and taking advantage of our general busy-ness to play Polly pry to perfection.

Ché holds fort making ultimate PC. First she gives subtle hints about cabs.
Then it becomes not so subtle till I image she is going to forcibly pack her into a one and send her away.
No such thing. Dee decides she wants to go back to hubby and after a sweet round of goodbyes she leaves in a whirl.

All our nerves near collapse we gleefully make our way home. The end of another exciting. Adventure-filled day.


inanimate said...

Client Servicing Guys are the like a nut between a nut cracker (find out the real saying in hindi and gujarati) becoz they need to handle superiors, creatives,client (of-course)and at the end deadlines...........but they do get paid well for this....

Satya said...

or so we think :) i didn't get paid brilliantly... it was just that i loved what i was doing :D

inanimate said...

so you left the job?.........I am a copywriter....We hate CS execs and the feeling is what do you do for living now (except the general metabolisms)...